What are malicious negative reviews? What should you do if you encounter malicious negative reviews?

What are malicious negative reviews?

Malicious negative reviews generally refer to the act of the evaluator making inappropriate comments about the person being evaluated by exaggerating or fabricating facts in order to damage the interests of the evaluated store or seek personal improper benefits, or insulting, slandering, or coercing the person being evaluated with low-star negative reviews in the name of himself or others.

This kind of severe nature of repeated negative reviews and false evaluations seriously affects the merchant’s store traffic ranking, order volume and store rating.

What should you do if you encounter malicious negative reviews?

1. First, after receiving negative reviews from customers, sellers should conduct a comprehensive analysis of the negative review information left by Amazon buyers, including the content of the negative review, customer orders, customer address information, historical review records, etc. The purpose of the analysis is to understand the reasons why customers leave negative reviews, whether the negative reviews are caused by problems with the product itself, insufficient service, or malicious negative reviews left by competitors.

2. Secondly, when analyzing negative reviews, Amazon sellers should contact customers in a timely and proactive manner to resolve issues mentioned in the reviews. If the customer is not satisfied with the quality of the purchased product, they can get a full refund or reissue. During the communication process, the seller's attitude must be sincere enough to make the customer agree with you and try to get the customer to agree to modify the review. In order to allow customers to delete negative reviews as soon as possible, if Amazon sellers can find content that violates Amazon's policies from the negative reviews, they can file a complaint with Amazon and provide evidence to Amazon customer service to ask Amazon to assist the seller in deleting the negative reviews.

3. Finally, when the customer does not respond or Amazon is unable to assist in removing the review, the seller needs to obtain more reviews to reduce the impact of negative reviews on the listing ranking and sales. At the same time, in the process of dealing with negative reviews, the seller can summarize the solution to the negative review, so that when negative reviews need to be dealt with in the future, they can proceed in an orderly manner.

This is the end of the introduction to malicious negative reviews in this issue. If you want to get more information about malicious negative reviews, please pay attention and we will continue to answer your questions~