How to deal with negative reviews on eBay

ebay/" target="_self"> How to deal with negative reviews received by eBay sellers

Should sellers respond to negative reviews?

There is no doubt that buyer reviews are of great significance to consumers. With just a glance at your homepage, buyers can learn whether you are an experienced eBay seller; when you started selling on eBay; how many transactions you have made in the past six months; and most importantly, see what people who have bought from you say about your service.

If a seller responds to a negative review inappropriately, the situation may be made worse. Not only will the negative review be more noticeable on the homepage, but buyers will always have the upper hand in subsequent reviews. However, if you choose to ignore the negative review, it will make potential consumers think that you ignore their concerns, which will seriously affect your eBay business. Therefore, sellers should pay attention to how to respond to negative reviews appropriately.

Appropriate response

If you receive a negative or neutral review, you can resolve the situation by explaining the situation to the buyer, but make sure future customers understand the situation, too.

Admitting mistakes makes the seller look more mature, and the consumer understands that some things are beyond the seller’s control. For example, the seller responds, “Unfortunately, the delivery was delayed.” or “I’m sorry that the delivery was delayed due to bad weather. I promise that this won’t happen again.”

Another response is a follow-up review. Ask the buyer to contact you directly to resolve the issue. If the issue is resolved, the buyer will leave a follow-up review below the original negative review to let other consumers know that the issue was resolved.

Delete negative reviews

When a seller receives a malicious negative review, the seller can ask eBay to remove the negative review. This includes the following situations:

When the comments contain inappropriate content, such as profanity

When comments contain personal information

When Reviews Have Nothing to Do with Seller Performance

When the buyer states something that is clearly untrue

When a buyer makes an error when leaving a review or during checkout

Dealing with negative reviews can have a long-term impact on your eBay business

In the long run, dealing with negative reviews will benefit your eBay business. After all, buyers can see the positive review scores and ratings for each listing, and these will affect your sales.

In addition, positive reviews can help your listings get a better position in search results. The search position of your listing depends on several factors, including your sales record. Positive reviews will also determine whether you can become a super seller. Only sellers with a positive review rate of 98% in the past 12 months can be rated as a super seller.