What are some common email reply templates for eBay? [Ebay Tips]

1. eBay template for buyers asking about item details

• About size

An American buyer tells you that she usually wears a US size 8 dress and wants to ask you which size she should buy. You reply that size M is more suitable.

Example: Hello,seller,IwearUSSize8,couldyougivemesomeadviceonwhichsizeIshouldbuyfromyou?

Hello,dearcustomer,sizeMofthisdresswillfityouprettywell.Anyotherquestions,feelfreetoletmeknow.Thanks.

• About combined shipping

When a buyer purchases multiple items at one time, he or she may ask you to combine the shipping costs. You can modify and send an electronic invoice to charge the buyer only one shipping cost for the multiple items purchased. After the electronic invoice is successfully sent, inform the buyer in a timely manner that the shipping costs have been combined and let the buyer pay directly through the electronic invoice.

Example: Hello,seller,canyoucombineshippingformeasI'veboughtseveralitemsfromyou?Pls.sendmejustinonepackage,thanks.

Hello, dear customer, thanks for your business.

Havecombinedtheshippingalreadyandonlychargeyoutheshippingfeeonce.YoucanchecktheinvoiceI'vejustsenttoyouandpls.makethepaymentthroughtheinvoicedirectly.

Any other questions,feelfreetoletusknow.

2. Counter-offer eBay email template

Question: Hello, I can give you 100 dollars. Is it OK?

Answer:Thankyouforyourinterestsinmyitem.

Perhapswecan'tofferyouthatlowpriceyoubargained.I'm sorryforthat.Infactthepricelistedisreasonableandbeencarefullycalculated.Itleavesmelimitedprofitalready.

But,we'dliketoofferyousomediscountsonmultipleitems.Ifyoupurchasemorethan5piecesinoneorder,_________discountwillbegivertoyouonamount.

Anyfurtherquestionspleaseletmeknow.Thanks.

YoursSincerely,

SellerNameorID

3. Template for asking questions about eBay payment methods:

Doyouacceptcheckorbanktransfer?Idonothaveapaypalaccount.

Answer: Thank you for your inquiry.

Forsimplifyingtheprocesssake,IsuggestthatyoupaythroughPayPal.Asyouknow,italwaystakesatleast2-3monthstoclearinternationalchecksothatthedealingandshippingtimewillcosttoomuchtime.

PayPalisafaster,easierandsaferpaymentmethod.Itiswidelyusedininternationalonlinebusiness.EvenifyoudonotwanttoregisteraPayPalaccount,youcanstilluseyourcreditcardtogothroughPayPalcheckoutprocesswithoutanyextrasteps.

Hopemyanswerishelpfultoyou.YoursSincerely,SellerNameorID

4. Ask eBay for logistics and freight time template

question:

IliveinItaly.Canyousenditemtomycountry?Howlongdoesittake?

Answer: Thank you for your inquiry.

Ofcourse,I'llshiptheitemtoItalyforyouwithin24hoursafterreceivingyourpayment.Ingeneral,it'lltake2-3weeksonthewaytoItalybyregisteredairmailwhile4-7daysbyEMS.

Asweallknow,theinternationalshippingtimeisalwaysoutofcontrol,especiallytheItalycustomsprocessismuchmorecomplexandunpredictable.SometimesittakesafewmoreweekstocleargoodsfromItalycustoms.Therefore,pleaseprepareforallsituationwemightmeet.

Ifyouarenotinurgentneedforthisitem,pleasebiditandIwillshipitwithin24hoursaspromised.

Thanksoryourunderstanding.YoursSincerely,SellerNameorID

5. eBay tariff issue template

question:

Are there any import taxes or custom charges that I need to be aware of if I purchase this and have it shipped here to Louisiana in the United States?

Answer:Thankyouforyourinquiry.Iunderstandthatyouareworryingaboutanypossibleextraexpenseforthisitem.Accordingtopastexperience,itdidnotinvolveanyextraexpenseatbuyersideforsimilarsmallorlowcostitems.Pleasedonotmuchworry.

However,insomeindividualcases,buyermightneedtotakesomeimporttaxesorcustomschargesinimportcountries.Astospecificrates,pleaseconsultyourlocalcustomoffice.Appreciateforyourunderstanding.

YoursSincerely,

SellerNameorID

This is the end of the introduction to eBay templates. If you want to get more information about eBay email templates, please pay attention and we will continue to answer your questions~